RETURN POLICY
RETURN POLICY
Newton Running's Standard Return.
Third Party Purchases
Purchases made through a 3rd Party channel (That are not purchased in Australia ) are not eligible for return.
To return Newton shoes purchased through newton-running.com.au
Return authorizations are required for all exchanges and returns. Contact Performance Sports Distribution (07 55687573)
To exchange/return Newton shoes purchased at a Australian retailer.
Simply contact the retail partner through whom you purchased your Newtons, Retail partners all maintain their own return and exchange policies, so purchases made through a retail channel are subject to that retailer’s policy.
Warranty Claim
In case of defective items, please send the below information to info@performancesd.com.au
- First and last name
- Proof of purchase (scanned receipt or bank statement)
- Date of purchase
- Approximate mileage
- Primary use (running, walking, gym use, etc.)
- Picture of the damaged or defective area
- Picture of the outsole
- Style number from patch sewn into tongue
- Brief description of the damaged or defective area
With this information, we will consider your situation, and we will reply to you via email.
*We reserve the right to change these policies without notice and to limit sales or returns in situations of overuse or abuse of our exchange policy.
Please Note:
When used as intended, Newton Running shoes have a life expectancy of 550 – 800KM, or about three to six months. The Newton MV3 and Tri Racer are racing flats, and their life expectancy is 250 – 400 km, or about three to six months.
Newton Running Australia is proud to offer the best Customer Service in the industry, and we enjoy helping our customers on a daily basis. If we can assist with anything further, please contact us directly at 07 55687573, Monday through Friday 9 am - 5 pm.
