Newton Running's Standard Return.
Third Party Purchases
Purchases made through a 3rd Party channel (That are not purchased in Australia ) are not eligible for return.
To return Newton shoes purchased through newton-running.com.au
Return authorizations are required for all exchanges and returns. Contact Performance Sports Distribution (07 55687573)
To exchange/return Newton shoes purchased at a Australian retailer.
Simply contact the retail partner through whom you purchased your Newtons, Retail partners all maintain their own return and exchange policies, so purchases made through a retail channel are subject to that retailer’s policy.
In case of defective items, please send the below information to email@example.com
- First and last name
- Proof of purchase (scanned receipt or bank statement)
- Date of purchase
- Approximate mileage
- Primary use (running, walking, gym use, etc.)
- Picture of the damaged or defective area
- Picture of the outsole
- Style number from patch sewn into tongue
- Brief description of the damaged or defective area
With this information, we will consider your situation, and we will reply to you via email.
*We reserve the right to change these policies without notice and to limit sales or returns in situations of overuse or abuse of our exchange policy.
When used as intended, Newton Running shoes have a life expectancy of 550 – 800KM, or about three to six months. The Newton MV3 and Tri Racer are racing flats, and their life expectancy is 250 – 400 km, or about three to six months.
Newton Running Australia is proud to offer the best Customer Service in the industry, and we enjoy helping our customers on a daily basis. If we can assist with anything further, please contact us directly at 07 55687573, Monday through Friday 9 am - 5 pm.